CONQUERING AGENT ATTRITION WITH GAMIFICATION

Case Study - Sekure Merchant Solutions

Do you have all the tools you need to keep your agent engaged? Read on to learn how one organisation leveraged gamification technology to creatively reduce employee attrition across the everchanging generational spectrum and used those recouped savings to fuel their growth.

Results:

  • 62% Increase in Agent Retention
  • 1500 Yearly Management Hours Saved
  • 15% Increase in Leads Generated
  • 12.5% Increase in Transfer Conversion
  • Record Highs in Revenue & Profitability

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